Frequently Asked Questions

Everything you need to know about shopping with Universal Store.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return through our online portal or visit any physical store location.

Do you ship internationally?

Yes, Universal Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend comparing your measurements against our chart, as sizing can vary slightly between different brands.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

Are the items sold online the same as in-store?

Generally, yes. However, some exclusive collections may be available online only. You can check local store availability using the 'Find in Store' button on any product page.