Returns & Exchanges

At Universal Store, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether the fit isn't right or you have changed your mind, our streamlined process ensures a hassle-free experience.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Pack Your Items

Securely place the unworn garments with original tags attached into their original packaging or a sturdy shipping mailer.

3

Affix Shipping Label

Print the prepaid shipping label provided in your return portal and attach it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to any authorized courier drop-off point and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing